Minimum payment, which is either 2%, 1% plus interest fees and charges or £5 whichever is greater.
Full payment of the statement balance.
Fixed payment, with a minimum amount of £5.
Fixed percentage payment, which can be between 2% - 99% as a whole number.

What happens if I amend my Direct Debit close to my payment date?

The changes will take effect from the next statement cycle.

How do I cancel my Direct Debit?

If you have the Direct Debit set up on your Co-operative Bank current account, you are able to cancel the Direct Debit through online banking or the mobile app. Alternatively, you can do this over the phone, by sending a secure message through online banking or by visiting a branch.

If you don’t bank with us, please contact your bank to cancel your Direct Debit or contact us to cancel it for you. Please consider that if you cancel your Direct Debit close to the due date, we may not be able to cancel this for the current payment.

What happens if your Direct Debit becomes dormant?

Direct Debit payments will be taken only when a balance is owing on your credit card account.

If you don’t use your credit card and no Direct Debit is taken for 12 months, then your Direct Debit may be cancelled by your bank. This can also happen when you pay your credit card using another payment type.

Once the Direct Debit mandate has been cancelled, you will have to set up a new Direct Debit mandate if you wish to pay your credit card in this way again. Until you do this, you will need to ensure that you pay your credit card bill in another way to avoid falling behind with your payments.

What date does the Direct Debit claim?

The Direct Debit will claim on the full payment date (25 days from the statement date) regardless of what option you have chosen.

Can I make additional payments by another method?

You can make additional payments in other ways. For example, a bill payment or by cheque. You can do this even if you have a Direct Debit set up.

How will I know when my Direct Debit is set up?

You will receive a confirmation letter, which includes the payment option you have chosen and the Bank account details you have set this up with us.

How will I know what my payment amount is?

The amount of the payment will be printed on your credit card statement each month. This can be found through online banking, paper statements (if you haven’t opted into paperless) or the mobile app. You can also contact the Bank for your payment amount.

What happens if the Direct Debit amount is lower than my minimum payment?

If the set amount is less that the minimum payment due, we’ll take the minimum payment.

What happens if the Direct Debit amount is higher than the full statement balance?

If the set amount is more than the full payment due, we’ll take the full payment displayed on your statement.

Set up a Direct Debit for a Co-operative Bank mortgage

If you do not currently pay your Co-operative Bank mortgage by Direct Debit, would like to change the bank which your current Direct Debit is claimed from or want to overpay every month, please submit a request via our online form.

Set up a Direct Debit

Identifying a Direct Debit on your statement

Each Direct Debit has a unique reference code provided by the company or organisation claiming the payment, so they can match it to your customer account.

The recipient on your Direct Debit is the name given to us by the company claiming the Direct Debit. In most cases it will match the name of the company on your agreement.

You might find that the name quoted on a Direct Debit claim is different from the company name. This happens when a Direct Debit scheme is operated by a different company on behalf of the company you're paying.

If you're unsure about any company claiming Direct Debits from you please contact us.

Cancel a Direct Debit