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How can I check my mortgage balance?

If you have a Co-operative Bank mortgage, you can view your mortgage account.

If you’re a banking customer with us and have a residential mortgage with us, you can also find your balance in our mobile app and online banking.

View your mortgage details

You can see helpful details about your mortgage, including:

  • Your mortgage balance and interest rate

  • The remaining term, and if you have an early repayment charge

  • What repayment basis your mortgage is on (capital and repayment or interest-only)

To view your details, you need:

  • Your mortgage account number
  • Your date of birth
  • The postcode of the mortgaged property

We update these details on the sixth business day of each month. You may not see the most up-to-date details.

View your mortgage details

Banking customers: view your mortgage balance

If you have a current account, savings account or credit card, as well as a residential mortgage with us, you can view your mortgage balance in digital banking.

In the mobile app

To view your mortgage balance in The Co-operative Bank app:

  1. Log in to the app.
  2. Tap your mortgage account.
  3. You should see your current balance and original mortgage amount.

Get the mobile app

Our mobile app is designed to keep things simple, and help you complete your everyday banking tasks on your terms. Download our app.

In online banking

To view your mortgage balance in online banking:

  1. Log in to online banking.
  2. Click your mortgage account.
  3. You should see your current balance and original mortgage amount.

Register for online banking

Easily manage your money, statements and settings, get help and support, message us and more, right from your web browser. Register for online banking.

If you have a new mortgage, it should show in the mobile app and online banking at the end of the month.

If you’ve followed the preceding steps and still cannot see your mortgage balance, please make sure the details on your bank and mortgage accounts match. If you’re still having trouble, please log in to online banking and send us a secure message.

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